I’ve been trying to sort out a billing issue with my dental insurance provider and keep getting bounced around by automated systems. It feels impossible to reach a human. Does anyone have tricks for getting past the robots? Or is this just standard now with all insurers?
Tried emailing, calling, even sending a message through the portal—nothing worked until I mentioned canceling my policy. Suddenly, someone got back to me. It shouldn’t be this hard to ask a basic question. It makes me wonder if these systems are set up to wear us down on purpose.
When I had an issue with a denied dental claim, I tried calling the number listed on my insurance card but was stuck in an endless loop of options. Out of frustration, I looked up the dominion national phone number online and found a different one buried in a forum. That number finally got me to a representative who could actually explain what went wrong with my claim.
